Hospitality & Customer Experience
Training Program
In-Person
Open
Organisational Kintsugi: Post-Crisis Leadership & Rebuilding with Gold
The Kintsugi philosophy applied to leading organisations after crises and failure — cracks are not hidden but highlighted and treated to become part of the institutional maturity story.
Duration
3 days
Hours
21 hrs
Location
Kyoto, Japan
Language
ar
Seats
/ 25
Overview
Kintsugi (golden joinery) is the Japanese art of repairing broken pottery with gold — the philosophy that breakage and repair are part of an object history, making it more beautiful and valuable, not less. Applied to organisations, Kintsugi becomes a leadership framework for transparent crisis communication, accountability without blame paralysis, recovery planning, and rebuilding trust with stakeholders. Includes visits to Kyoto Kintsugi artisans and leadership workshops with real crisis case studies.
Program Objectives
- Understand Kintsugi philosophy and its application to post-crisis leadership.
- Design a transparent crisis communication strategy.
- Build a stakeholder trust-recovery plan after a major failure.