Hospitality & Customer Experience Training Program In-Person Open

The 7-Minute System: Engineering Peak Efficiency in Government Services

How Shinkansen cleaning crews clean an entire train in seven minutes with military precision and a smile — an operational efficiency model applicable to government services and hospitals.

Tokyo, Japan

5 days 35 hrs Tokyo, Japan ar / 15 seats

Overview

The TESSEI 7-minute miracle — where 22 crew members clean and reset a 1,323-seat Shinkansen in under 7 minutes — is the most studied operational efficiency case study in the world. What makes it extraordinary is not speed alone but the dignity, pride, and standardised work (SOP) embedded in every role. This programme deconstructs the TESSEI model — standardised work, visual management, team choreography, and service mindset — and teaches participants to apply the same principles to government counters, hospital admissions, and public service queues.

Program Objectives

Understand the TESSEI 7-minute system and its operational principles.
Apply standardised work, visual management, and team choreography to a service process.
Design a peak-efficiency service delivery model for a government or healthcare context.

Requirements

Government service managers, hospital operations staff, airport and transport service teams, and public-sector efficiency officers.

Trainers

Dr. Ayumi Fujita

Researcher & Trainer — Disaster Risk Management

Disaster Risk Management, Business Continuity, Institutional Resilience, Emergency Planning

22 yrs experience

Why This Program?

1,323 Seats. 7 Minutes. Zero Compromise.

Five days in Tokyo: TESSEI system, standardised work, Shinkansen depot visit, process redesign, and peak-efficiency model.

Why this program
The most studied operational efficiency case in the world — deconstructed and made applicable to your service counters.

Why Japan
Only Japan turns cleaning a train in 7 minutes into a study of dignity, pride, and standardised work.

Experience Summary
Five days: TESSEI system, SOP design, live Shinkansen depot visit, service process redesign, and peak-efficiency model.

Program Value

Live Depot Observation

Watch the 7-minute Shinkansen turnaround live — not a video, not a simulation.

SOP Toolkit

Leave with SOP templates, visual management tools, and role choreography frameworks.

30-Day Implementation Plan

Leave with a redesign of your service counter process and a 30-day SOP implementation plan.

Learning Journey

During Program

TESSEI System

Deconstruct the Shinkansen cleaning model and its operational principles.

During Program

Standardised Work

Learn SOP design, visual management, and role choreography.

During Program

Shinkansen Depot Visit

Observe the 7-minute turnaround live at a Tokyo Shinkansen depot.

During Program

Service Process Redesign

Apply TESSEI principles to a government or healthcare service process.

After Program

Peak-Efficiency Model

Design a peak-efficiency service delivery model and present an implementation plan.

Nomination Eligibility

This programme is designed for professionals nominated by their organisations to undergo specialised training in Japan. Nominees should have organisational sponsorship and a clear mandate to apply the learnings upon return.

Why Train in Japan

Japan is the birthplace of the methodologies taught in this programme. Training in Japan provides direct exposure to the original practices, site visits to world-class facilities, and interaction with Japanese experts who pioneered these approaches — an experience impossible to replicate in a local classroom.

Why Train Overseas

Overseas training in Japan offers immersive access to the source of these management and operational philosophies. Participants gain cultural context, real-world observation, and networking opportunities with Japanese organisations that cannot be delivered through domestic or online alternatives.

Field Visits Note

Field visits are subject to host organisation availability and may be substituted with alternative sites of equivalent educational value without prior notice.

Certificate Statement

NIHON GATE Certificate is awarded upon successful completion of all programme days, participation in all activities, and delivery of the final project or presentation as required.

How to Use This File for Nomination

1 Download this Program File for Corporate Approval.

2 Review the programme details, objectives, and outcomes with your supervisor.

3 Submit the file to your HR or training department for nomination approval.

4 Upon approval, complete your registration through the NIHON GATE portal.

5 Receive confirmation and pre-programme materials within 48 hours.

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